Zales in Fond du Lac, WI

Reviews about Zales

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  June 14, 2020, by Suzanne Voge
  I just got my wedding band back from being resized on Friday and a diamond already fell out this weekend! I took my band in today and the customer service was absolutely awful. The ladies working were having a conversation when I walked in and they seemed less than pleased that they had a customer and had to stop talking. I then asked the woman if she could check the diamonds in my other two rings to see if any are loose and she just took my rings and looked at them under the light and said they were good. Then when I asked when my ring would be done I was told May 30th, so over a MONTH to put one small diamond back in? If you have the option to go to a different location I highly recommend doing so.
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  May 26, 2020, by Brian Shiverdecker
  We bought our wedding rings from this store in 2005 with the lifetime warranty. We have been extremely impressed! We get free cleaning and diamond checks every six months. One of the diamonds loosened up and they had the ring fixed and returned in less than two weeks! They completely replaced my men's ring because they did not repair it to the owners qualifications! Now to me that's awesome customer service!!! Definitely recommend this store if you are buying real diamond and gold jewelry!